AVSIG: WAN Only? wwswsigarch.jpg (7236 bytes)

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AVSIG Discussion Sections >> Hardware/Software

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Ray Tackett
Top Gun


Reged: 04/30/04
Posts: 8892
Loc: Philadelphia, USA
WAN Only? [Re: Terry Carraway]
      #432207 - 10/30/16 02:26 PM

No. I have Verizon Fios. Comcast gave me a lot of grief in 1987 and I
haven't heard anything good about them since.

--------------------
Ray,

Owner, Lake Wood Be Gone

Turning quality lumber into sawdust and noise since 2013.


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Terry Carraway
Top Gun


Reged: 06/02/04
Posts: 7098
Loc: Maryland
Re: WAN Only? [Re: Ray Tackett]
      #432254 - 10/31/16 07:07 AM

It seems very area dependent. Some areas Comcast seems to be better, and in other areas FIOS seems better.

I don't have a choice, out in the country, no fiber.

But Comcast just upped my speed to 200 MBS. :)

--------------------
Terry
Mostly 0W3


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Ray Tackett
Top Gun


Reged: 04/30/04
Posts: 8892
Loc: Philadelphia, USA
WAN Only? [Re: Terry Carraway]
      #432257 - 10/31/16 01:43 PM

Verizon seems to have replaced its script-driven Indian "support" with
competent Americans, which was a nice surprise. I hadn't called for support
in a long time because of previous dismal experience.

--------------------
Ray,

Owner, Lake Wood Be Gone

Turning quality lumber into sawdust and noise since 2013.


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Terry Carraway
Top Gun


Reged: 06/02/04
Posts: 7098
Loc: Maryland
Re: WAN Only? [Re: Ray Tackett]
      #432260 - 10/31/16 04:08 PM

I have never had Indian support from Comcast.

And they have been very helpful and competent.

--------------------
Terry
Mostly 0W3


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Paul Millner [OAK]
Top Gun


Reged: 01/12/03
Posts: 675
Loc: Oakland CA
Re: WAN Only? [Re: Terry Carraway]
      #432271 - 11/01/16 12:13 AM

Quote:

I have never had Indian support from Comcast.

And they have been very helpful and competent.




Ah! You've never had to configure a cable card, eh?

Got to the point I developed a cheat sheet to tell the CSA what they needed to do next... cause they didn't know...

Paul


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John O'Shaughnessy [FCM]
Top Gun


Reged: 09/13/01
Posts: 5059
Loc: Minnesota
Re: WAN Only? [Re: Paul Millner [OAK]]
      #432277 - 11/01/16 03:14 AM

Quote:

Quote:

I have never had Indian support from Comcast.

And they have been very helpful and competent.




Ah! You've never had to configure a cable card, eh?




Two things -- I learned about the Comcast Cable Card Hotline. I don't know if it still exists, but the one time I called it (last December) the support was fast, in English, and correct!

Also - when dealing with Comcast and others of their ilk, I take a stiff shot of tequila, then use the on-line chat. That way, I can multi-task (and take more shots) as I deal with their support people.

As much fun as it is to bash the cable providers, I have to admit that my Comcast (and predecessor) service has been very good. Expensive, but stable and reliable. A couple of weeks ago I noticed some channels (not all) getting pixelated. As this had happened before, I started to trace the cable. Of course, my friendly neighborhood rabbits had nearly chewed completely through the cable. The center core and just a little bit of the braided shielding was connected. I initiated an online chat. Ran through some questions, convinced them that the bad cable was the likely culprit, and had a technician visit scheduled for the next day (a Saturday). The guy who showed up had been with Comcast and the predecessors since 2000. As you might imagine, he was quite good at his job. He replaced the cable and then scheduled the next crew to come out and bury the cable. They showed up on schedule about 4 days later. I told them about the rabbits, and they put two layers of thick PVC shielding, topped off with silicone caulk, on the exposed parts of the cable as it enters my house.

Overall, while I do grumble about the cost, I've been a satisfied cable customer since 1989.

John


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Bill Bridges - 9S1
Top Gun


Reged: 05/17/04
Posts: 6008
Loc: 9S1
Re: WAN Only? [Re: John O'Shaughnessy [FCM]]
      #432278 - 11/01/16 03:50 AM

Quote:

Overall, while I do grumble about the cost, I've been a satisfied cable customer since 1989.






I've always been satisfied with Time Warner, but they don't do out in the country. Since I moved out here I've got satellite TV and wireless internet from a local provider beamed off a water tower several miles away. I also use their VOIP which was easier and cheaper than messing with Ma Bell. I'll go back to cable when my electric Co-op starts providing it out here. :)

Bill


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