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Russell Holton
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Reged: 07/07/05
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United Airlines beset with CRM turbulence
      #340894 - 04/20/12 07:46 PM

Not that CRM - Customer Relations Management.

From ZDNet: Once again into the breach...of trust: United Airlines manages to do it again

Summary: Cost efficiencies are fine, but not at the expense of the customers especially if it involves a serious service issue that can be at least mitigated by something that already had a proven benefit.

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