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Steve Stombaugh (IND)
Public Guest


Reged: 05/01/04
Posts: 1962
Loc: Indiana
DSL woes
      #140935 - 01/19/07 04:11 AM

My SBC DSL has been dropping out lately, maybe five or six times a day. It's usually only for fifteen seconds or so, but long enough to log me out of instant-messenger, and to log my wife off her remote-desktop connection.

Are there any records or logs to tell what's happening? My only though is that we've had nearly 4" of rain so far this month....wonder if there's noise somewhere on the line (voice sounds okay).


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Geoff Sjostrom - Chicago
Top Gun


Reged: 04/29/04
Posts: 4312
DSL woes [Re: Steve Stombaugh (IND)]
      #140949 - 01/19/07 06:50 AM

I dunno what's causing this particular problem, but I think you've identified
the source of your nighttime noises.

When the lovely Caroline was having a similar problem, she complained to the
telephone company and they diagnosed noise on the line that she couldn't
hear. Fixed it, too, for free.

Geoff Sjostrom


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Robert Mann [HPN-NY]
AVSIG Member


Reged: 05/15/04
Posts: 11777
Loc: NY
Re: DSL woes [Re: Steve Stombaugh (IND)]
      #140953 - 01/19/07 07:38 AM

Steve,

Can't diagnose your particular problem, but when I had DSL (with Bellsouth), that same thing would happen to me. It would come and go, and I just lived with it. When I called Bellsouth and described the problem, they would always be SO surprised to hear it, ("We haven't heard anyone complain about these kind of problems."), and then ask me the usual questions about what site I'm trying to access, what OS I'm using, what processor do I have, what color is my computer, etc.

--------------------
Best,

Bob


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Joe Budge (W29)
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Reged: 04/30/04
Posts: 7423
Re: DSL woes [Re: Steve Stombaugh (IND)]
      #140959 - 01/19/07 08:05 AM

DSL connections can be quite noise-sensitive, and some DSL equipment handles it better than others. Had all manner of problems with the connection at our last house. It took about 10 months of repeated calls to the ISP to eventually get it diagnosed as a bad wire pair in the underground phone cable to the house. At the new house we had the opposite problem: one day DSL worked but voice didn't. Again the cure was to switch wire pairs.

At the new house we also had connection issues similar to yours: in bad weather we'd have dropouts that would last for hours. One day someone nearby took a lightning strike and the pulse blew out our DSL modem. We had to buy another one from the ISP - but we've not had any problems since.

When DSL starts acting funny you just never know. Call & complain. They might not find anything - but then if you keep calling and build up a record they may eventually get the idea there's a real problem.

Shrug. I'm not going back to dial-up, and I've seen what happens to cable when all the teenagers get home from school and bog it down. Supposedly FIOS is coming to our neighborhood this year - that might be interesting.

Regards,
Joe


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Robert Mann [HPN-NY]
AVSIG Member


Reged: 05/15/04
Posts: 11777
Loc: NY
Re: DSL woes [Re: Joe Budge (W29)]
      #140964 - 01/19/07 08:41 AM

Joe,

<<Supposedly FIOS is coming to our neighborhood this year - that might be interesting.>>

I've had it here for nearly 6 months since moving to NY. FIOS is real good. I've witnessed real world downloads of 1MB per second. A LOT faster than DSL, and I haven't had any problems with drop outs, service interuptions, etc. And . . . it's costing me about 1/3 less than what I was paying Bellsouth for DSL.

--------------------
Best,

Bob


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Russell Holton
AVSIG Member


Reged: 07/07/05
Posts: 14136
Re: DSL woes [Re: Steve Stombaugh (IND)]
      #140968 - 01/19/07 09:02 AM

Well, you might want to go over the basics: Make sure that all other phone devices have DSL filters on them or at least are on the whole-house filter. Filter everything even if DSL doesn't bother it. You don't want to weaken the DSL signal.

Make sure the wire run to the DSL modem is in good shape. No staples puncturing the wire, no old wire, etc. If you're on wireless you might just try another unfiltered jack closer to the entry point.

After that, it's time to call and complain.


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Glenna Hall [KFHR]
Top Gun


Reged: 05/17/04
Posts: 151
Loc: San Juan Island, WA
Re: DSL woes [Re: Russell Holton]
      #140984 - 01/19/07 11:24 AM

What's a whole-house filter?

--------------------
Glenna Hall


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Ed Williams [PHOG]
Top Gun


Reged: 08/31/01
Posts: 2779
Loc: Maui
Re: DSL woes [Re: Glenna Hall [KFHR]]
      #140997 - 01/19/07 01:16 PM

DSL runs on a higher frequency band than the audio on your phone - totally inaudible - nevertheless the presence of all this high-frequency hash can easily screw up your phone/fax/modems etc. on the phone line.
The original implementation of DSL (which I have) splits the audio and DSL signals at the point of entry. The audio went to your POTs phones and they had to install new wires to your DSL terminal. Nowadays, to avoid this rewiring, they have you put filters (blocking the DSL) on all your POTs lines and only leave the DSL jack unfiltered. It apparently works - but expect you get a cleaner signal the old way.

I'm in the peculiar position that I've had DSL for about seven years, but if I tried to get it now I couldn't get it. I'm out at the limit of the workable distance from the exchange and nowadays they don't want to do the troubleshooting required to get it to work. So if I type in my address on the website it tells me DSL is not available... It won't let me try to upgrade to faster (and cheaper) service either. Sigh.


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Jim Brownfield [KFUL]
Public Guest


Reged: 05/22/04
Posts: 1774
Loc: KFUL, Fullerton, CA
Re: DSL woes [Re: Steve Stombaugh (IND)]
      #141015 - 01/19/07 02:09 PM

Quote:

My SBC DSL has been dropping out lately, maybe five or six times a day. It's usually only for fifteen seconds or so, but long enough to log me out of instant-messenger, and to log my wife off her remote-desktop connection.

Are there any records or logs to tell what's happening? My only though is that we've had nearly 4" of rain so far this month....wonder if there's noise somewhere on the line (voice sounds okay).




Not that this will make any difference, but I have to turn my DSL modem OFF (and I usually leave it off for a minute or so) once every few months when I start getting disconnections. Something about it just gets whacked once in a while, and turning it off resets whatever causes the problem.


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Russell Holton
AVSIG Member


Reged: 07/07/05
Posts: 14136
Re: DSL woes [Re: Glenna Hall [KFHR]]
      #141039 - 01/19/07 05:25 PM

Quote:

What's a whole-house filter?




See Ed's post. I don't know how your house is wired. The idea is to carefully go over the home wiring and making sure all the devices are isolated (on the filtered side) so they won't degrade the DSL signal.

And checking that the wiring is in good shape. That includes unused jacks or any abandoned wiring runs that are still "live".


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