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AVSIG Discussion Sections >> Hardware/Software

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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
CIS Logon
      #129301 - 10/09/06 09:16 AM

I need some troubleshooting help.

I have been trying to access a CIS dial-up connection unsuccessfully. I can
access it using the hyperterminal program, but when I try to set up a PPP
connection to use the internet, I have not been successful.

The modem is an internal modem supposedly connected to COM3 (according to the
Modem dialog box).

I have been using the script file that comes with Windows, but it fails and
writes an error message to a log:

C:\WINDOWS\system32\ras\cis.scp(16) : 'set port' : an internal error occurred.

Any suggestions on troubleshooting would be appreciated.

Thanks.

--ron

--------------------
--ron


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Jeff Hartmann CIC
Top Gun


Reged: 05/18/04
Posts: 7323
Loc: Chico,CA
Re: CIS Logon [Re: Ron Rosenfeld (EPM)]
      #129305 - 10/09/06 09:32 AM

While we are on CIS,

When I try to login on CS.com after the password page it just rapidly clicks back and forth from login to home, stopping after about 10 cycles....?? No login.

This only happens on the road, home login is normal...

I guess I need to try a login at home on the lap top.
(thinking out loud mode)

--------------------
Jeff

nothing clever to say right now...


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Russell Holton
AVSIG Member


Reged: 07/07/05
Posts: 14136
Re: CIS Logon [Re: Ron Rosenfeld (EPM)]
      #129319 - 10/09/06 02:38 PM

What commands are in the script? I think I'd start by pulling out any command that set baud rate. Maybe comment out ones that change the bits/parity.

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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
CIS Logon [Re: Russell Holton]
      #129323 - 10/09/06 03:30 PM

Russell,

I tried that first, but if the port is not set properly, the characters are
garbage and the script, which is interactive, cannot (and does not) function
as it can never do the handshaking required.

Logging onto the internet via a dial-up compuserve connection is a wierd
thing. You have to set the port differently for logon than for the
interaction with the internet.

Here is the script.

(If you have a Windows machine, you'll probably find cis.scp in
c:\windows\system32\ras)

====================================
;
; This is a script file that demonstrates how
; to establish a PPP connection with Compuserve,
; which requires changing the port settings to
; log in.
;


; Main entry point to script
;
proc main

; Set the port settings so we can wait for
; non-gibberish text.

set port databits 7
set port parity even

transmit "^M"

waitfor "Host Name:"
transmit "CIS^M"

waitfor "User ID:"
transmit $USERID, raw
transmit "/go:pppconnect^M"

waitfor "Password: "
transmit $PASSWORD, raw
transmit "^M"

waitfor "One moment please..."

; Set the port settings back to allow successful
; negotiation.

set port databits 8
set port parity none

endproc
=================================

--------------------
--ron


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Jim Brownfield [KFUL]
Public Guest


Reged: 05/22/04
Posts: 1774
Loc: KFUL, Fullerton, CA
Re: CIS Logon [Re: Ron Rosenfeld (EPM)]
      #129329 - 10/09/06 04:01 PM

Ron,

You might try checking the "Show Terminal Window" under the "Secutiry" tab to see if you can connect manually.

Modems can be frustrating things. Assuming Windows scripting works like most scripting, you might change the 'waitfor "Host Name"' to 'waitfor "ame:"' (the first part may be getting trashed, you really only care about the end part anyway). You might try changing the first "even" parity setting to "none." I'm not a Windows modem scripting expert (I'd have to go look everything up), but if you can, place a retry around the 'Transfer "^M"...Waitfor "Host Name:".

Good luck. I don't envy all the trial-and-error testing you'll have to do. <G>

Jim


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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
Re: CIS Logon [Re: Jim Brownfield [KFUL]]
      #129336 - 10/09/06 05:00 PM

Jim,

Thanks for the suggestions. I've tried most of those things and the problem is that the port parity and bits aren't set right, the information from CIS, during LOGON, is garbled. Hence it is problematic whether the script will work. Then, after logging on, I must set the parity and bits back to the default, in order to communicate with a PPP connection.

I haven't been able to do this from the Terminal window.

The other scripting commands probably work OK; it's the port setting command that is getting flummoxed.

--------------------
--ron


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R. Cox
Public Guest


Reged: 04/29/04
Posts: 711
Re: CIS Logon [Re: Ron Rosenfeld (EPM)]
      #129342 - 10/09/06 05:55 PM

Ron, I ran into the same error message. In my case a June, '06 Windows Update broke the script. A late June, '06 update fixed it.

Here's the update:
http://www.microsoft.com/technet/security/bulletin/ms06-025.mspx

Here's a discussion:
http://community.compuserve.com/n/pfx/forum.aspx?msg=43451.1&nav=messages&webtag=ws-cssoftware

--------------------
--Rick


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Mase Taylor
Top Gun


Reged: 04/30/04
Posts: 9446
Loc: SOCAL
Re: CIS Logon [Re: R. Cox]
      #129355 - 10/09/06 08:02 PM

Quote:

Ron, I ran into the same error message. In my case a June, '06 Windows Update broke the script. A late June, '06 update fixed it.





This is correct. The MS update broke dial-up networking for a lot of services. You can see this thread on CS. As originally issued, KB911280 broke dial-up networking. It was then revised a few days later; the new revision corrects the problem. You need to uninstall the update and then reinstall.

--------------------
Fly The Airplane As Far Into The Crash As Possible. - Bob Hoover 1922-2016 R.I.P.


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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
CIS Logon [Re: R. Cox]
      #129381 - 10/09/06 09:34 PM

Rich,

That is very interesting and certainly explains the problem I have been
having. It seems the fix would be to uninstall the original security update,
and then reinstall the later version.

Unfortunately, the only instructions for uninstalling are via the control
panel, and I've got no Security Updates listed there prior to 9/14/2006.

--------------------
--ron


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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
Re: CIS Logon [Re: R. Cox]
      #129392 - 10/09/06 10:19 PM

Well, I'm now on hold with MS Support as they try to figure out how I can UNinstall that update (since it's not showing up in the Control Panel). What a pita -- first to find the problem, which I wouldn't have been able to do without AVSIG, and now to fix it.

--------------------
--ron


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Mase Taylor
Top Gun


Reged: 04/30/04
Posts: 9446
Loc: SOCAL
Re: CIS Logon [Re: Ron Rosenfeld (EPM)]
      #129397 - 10/09/06 10:31 PM

Assuming you have Windows XP, make sure the box at the top "Show Updates" is checked......

--------------------
Fly The Airplane As Far Into The Crash As Possible. - Bob Hoover 1922-2016 R.I.P.


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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
Re: CIS Logon [Re: Mase Taylor]
      #129398 - 10/09/06 10:38 PM

Yes it is, but, as I wrote, there are no security updates listed prior to 9/14/2006.

Maybe I should just reinstall Windows. The person on the phone keeps putting me on hold for long periods of time while he goes and does research.

--------------------
--ron


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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
Re: CIS Logon [Re: R. Cox]
      #129402 - 10/09/06 11:10 PM

Rick,

Thanks again for the reference. I needed help form MS Tech support (which was free for this issue) in order to uninstall the Security Update -- we had to do it "manually" as it did not appear in the Install/Remove Programs page. But it worked and I can now again use the CI$ dialup internet connection.

I never would have found this fix without your help.

Best wishes,

--------------------
--ron


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R. Cox
Public Guest


Reged: 04/29/04
Posts: 711
CIS Logon [Re: Ron Rosenfeld (EPM)]
      #129407 - 10/10/06 01:11 AM

Ron, I'm glad it worked. I installed the "fixed" update without uninstalling
the bad update. Worked, for some reason.

--------------------
--Rick


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R. Cox
Public Guest


Reged: 04/29/04
Posts: 711
CIS Logon [Re: Mase Taylor]
      #129408 - 10/10/06 01:11 AM

Mase,

Small world department, when I was troubleshooting the script problem I found
a thread initiated by someone else with the issue: Tony Broderick, likely
the former CIS sigrat and head of flight standards at FAA. His thread helped
me solve the problem so I guess it's really true: he's from the FAA and he's
here to help us. <g>
http://community.compuserve.com/n/pfx/forum.aspx?nav=messages&tsn=1&tid=43737&
webtag=ws-cssoftware

--------------------
--Rick


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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
CIS Logon [Re: R. Cox]
      #129427 - 10/10/06 06:41 AM

Rick,

I was not able to access the "fixed update". When I clicked on the links, I
was taken to a screen that checked to see if I needed any updates -- of
course, I did not since I already had that update.

However, after we uninstalled the update, my system reinstalled the revised
update automagically.

Could have spent 1/2 the time on the phone with MS support if they didn't
have to read through their list of useless and irrelevant questions.

But all is well now.

--------------------
--ron


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Terry Carraway
Top Gun


Reged: 06/02/04
Posts: 7098
Loc: Maryland
Re: CIS Logon [Re: Ron Rosenfeld (EPM)]
      #129590 - 10/11/06 04:36 PM

You could have searched on the KB number and just downloaded the update from that page. Each update is described in a Knowledge Base (KB) article and the update is available on that page for downloading and installing outside of Windows Update.

--------------------
Terry
Mostly 0W3


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Ron Rosenfeld (EPM)
Public Guest


Reged: 04/29/04
Posts: 2772
Loc: Maine
CIS Logon [Re: Terry Carraway]
      #129647 - 10/11/06 08:23 PM

Terry,

The update referenced on the KB page, where it said "download update" took me
to a page that checked my computer for updates. There was no link, that I
could find, that just took me someplace where I could download the update and
install it. Maybe it was there, but it was not obvious to me.

--------------------
--ron


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